body{font-family:Arial,Helvetica,sans-serif;margin:0;background:#f6f7f9;color:#202124}.top{background:#111827;color:white;padding:14px 24px;display:flex;justify-content:space-between;align-items:center}.top a{color:white;margin-left:14px}.wrap{max-width:1200px;margin:24px auto;padding:0 18px}.card{background:white;border:1px solid #e5e7eb;border-radius:12px;padding:18px;margin-bottom:18px;box-shadow:0 1px 2px rgba(0,0,0,.04)}input,select,textarea{padding:10px;border:1px solid #d1d5db;border-radius:8px;width:100%;box-sizing:border-box}label{display:block;font-weight:600;margin:12px 0 6px}.grid{display:grid;grid-template-columns:repeat(3,1fr);gap:12px}.btn{display:inline-block;background:#111827;color:white!important;padding:10px 14px;border-radius:8px;text-decoration:none;border:0;cursor:pointer}.btn.secondary{background:#4b5563}.table{width:100%;border-collapse:collapse}.table th,.table td{padding:10px;border-bottom:1px solid #e5e7eb;text-align:left;vertical-align:top}.badge{display:inline-block;padding:3px 8px;border-radius:999px;font-size:12px;font-weight:700}.risk-none{background:#e5e7eb}.risk-low{background:#dbeafe}.risk-medium{background:#fef3c7}.risk-high{background:#fee2e2;color:#991b1b}.finding{border-left:4px solid #d1d5db;padding:10px 12px;margin:10px 0;background:#fafafa}.finding.high{border-color:#dc2626}.finding.medium{border-color:#d97706}.finding.low{border-color:#2563eb}.muted{color:#6b7280}.transcript{max-height:none;overflow:visible}.segment{padding:7px 0;border-bottom:1px solid #eee}.timejump{font-weight:700;cursor:pointer;color:#2563eb}.filters{display:grid;grid-template-columns:repeat(5,1fr);gap:10px;align-items:end}@media(max-width:800px){.grid,.filters{grid-template-columns:1fr}.table{font-size:13px}}

.detail-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin:12px 0 18px}.detail-grid>div{background:#f9fafb;border:1px solid #e5e7eb;border-radius:8px;padding:10px}.table td:nth-child(6){max-width:260px}@media(max-width:800px){.detail-grid{grid-template-columns:1fr}}


/* Speaker-coloured transcript */
.segment{padding:10px 12px;border:1px solid #e5e7eb;border-radius:8px;margin:8px 0;display:grid;grid-template-columns:140px 1fr;gap:10px;align-items:start}.segment-meta{font-size:13px}.segment-text{line-height:1.45}.speaker-agent{background:#ecfdf5;border-color:#bbf7d0}.speaker-customer{background:#ffffff;border-color:#e5e7eb}.speaker-unknown{background:#f3f4f6;border-color:#d1d5db}@media(max-width:800px){.segment{grid-template-columns:1fr}.segment-meta{margin-bottom:4px}}

/* v3 simple transcript: no speaker labelling */
.transcript .segment{display:block;background:#fff;border:0;border-bottom:1px solid #eee;border-radius:0;margin:0;padding:9px 0;}
.transcript .timejump{display:inline-block;min-width:62px;margin-right:8px;}

/* Editable call details */
.edit-details{margin:14px 0}.edit-details summary{width:max-content;list-style:none}.edit-details summary::-webkit-details-marker{display:none}.edit-call-form{margin-top:14px;padding:14px;background:#f9fafb;border:1px solid #e5e7eb;border-radius:10px}.edit-call-form textarea{resize:vertical}.top{gap:16px}.top>div:last-child{display:flex;gap:10px;align-items:center;flex-wrap:wrap}.top a{margin-left:0}


/* Trustpilot module */
.summary-stats{display:flex;gap:12px;margin:10px 0 14px}.summary-stats>div{background:#f9fafb;border:1px solid #e5e7eb;border-radius:10px;padding:10px 14px;min-width:110px}.summary-stats strong{display:block;font-size:22px}.summary-stats span{color:#6b7280;font-size:13px}.status-draft{background:#fef3c7}.status-reviewed{background:#dbeafe}.status-copied{background:#dcfce7}.status-replied{background:#bbf7d0}.status-ignore{background:#e5e7eb}.table td:nth-child(5){max-width:360px}